Privacy Policy

Khidhki, a brand of Rooted By Nature Services LLP ("Khidhki", "we", "our", or "us"), is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use the Khidhki platform, website, mobile services, or any related services offered by us (collectively, the "Platform").

By accessing or using the Platform, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Scope of the Policy

This Privacy Policy applies to:

• Customers using the Platform to discover, book, or interact with Service Providers.
• Service Providers offering services through the Platform.
• Visitors accessing or browsing the Platform.

This Policy governs information collected through account registration, bookings, communications, payments, customer support interactions, and other activities conducted through the Platform.

2. Information We Collect

We may collect the following categories of information:

a. Information Provided by You

Customers and Service Providers may provide:

• Name
• Email address
• Phone number
• Profile information
• Booking details and service preferences
• Communication submitted through forms, messages, or customer support channels
• Payment-related information required to process transactions
• Identity verification documents where required by law or for verification purposes

b. Information Collected Automatically

When you use the Platform, we may automatically collect:

• Device information
• Browser type and operating system
• IP address
• Usage activity and browsing behaviour
• Session information
• Cookies and similar tracking technologies

c. Information Received from Third Parties

We may receive information from:

• Payment gateways and payment service providers
• Identity verification partners
• Communication service providers
• Analytics and performance monitoring tools

3. How We Use Your Information?

We use your information for the following purposes:

• Creating and managing user accounts
• Facilitating bookings and service delivery
• Processing payments and transactions
• Providing customer support
• Sending booking confirmations, reminders, updates, and service-related communications
• Improving platform functionality and user experience
• Monitoring platform performance and security
• Preventing fraud, abuse, and unauthorized activity
• Complying with legal and regulatory obligations
• Resolving disputes and enforcing our Terms of Service

4. Sharing of Information

Khidhki does not sell your personal information. We may share information in the following circumstances:

a. With Service Providers

Where necessary to fulfil a booking, Service Providers may receive information reasonably required to deliver the booked service.

b. With Service Partners

We may share information with trusted third-party service providers who assist with:

• Payment processing
• Identity verification
• Communication services
• Platform hosting and maintenance
• Analytics and performance monitoring

These partners are required to protect your information and use it only for the purposes for which it is shared.

c. Legal & Regulatory Requirements

We may disclose information when required by law, regulation, court order, government authority, or to protect the rights, safety, and security of Khidhki, our users, or third parties.

d. Business Transfers

In the event of a merger, acquisition, restructuring, or transfer of business assets, user information may form part of the transferred assets.

5. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Comply with legal and regulatory obligations
• Resolve disputes
• Enforce our agreements

Certain transaction records, booking information, and payment-related data may be retained for longer periods where required by applicable law.

We may retain anonymised information for analytics, research, and business improvement purposes. Such information will not be used to identify an individual.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on the Platform.

Cookies may be used to:

• Remember user preferences
• Maintain account sessions
• Analyse platform usage
• Improve platform performance and functionality
• Support security and fraud prevention measures

Most browsers allow you to manage or disable cookies through browser settings. Disabling cookies may affect certain Platform features and functionality.

7. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your account and personal data
• Withdraw consent where consent forms the basis of processing
• Opt out of promotional communications

To exercise these rights, please contact us at letsconnect@khidhki.com. We will review and respond to requests within a reasonable period, generally within 7 working days.

8. Account Deletion and Data Removal

You may request deletion of your account and personal data by contacting letsconnect@khidhki.com.

Upon deletion:

• Access to your account will be removed
• Certain information may be retained where required by law
• Transaction and booking records may be retained for compliance, audit, dispute resolution, and record-keeping purposes

9. Data Security

We implement reasonable technical, administrative, and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials and passwords.

10. Children's Privacy

The Platform is not intended for individuals under the age of 18 to independently create accounts or enter into transactions. Where services are booked for minors, such bookings must be made and managed by a parent or legal guardian.

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take appropriate steps to remove it.

11. Updates to This Policy

Khidhki may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.

12. Grievance Redressal

If you have any privacy-related concerns, complaints, or grievances, please contact:

Email: letsconnect@khidhki.com

Phone: +91 9211281287

13. Contact Us

For questions regarding this Privacy Policy or the handling of your personal information, please contact:

Email: letsconnect@khidhki.com

Address: C-535, Defence Colony, 2nd Floor, New Delhi - 110024